PUBLIC SERVICE ANNOUNCEMENT : PETRONAS (nudge nudge wink wink....)

PETRONAS PSA

With reference to the social media and WhatsApp postings circulating pertaining to an incident at PETRONAS Station Simpang Pulai Arah Selatan, PETRONAS Dagangan Berhad (PDB) has carried out an investigation and wishes to clarify that the issue was with the rate of dispensing and not dispute of fuel-up quantity as claimed. 

PDB has taken immediate action and is pleased to inform that the said pump has now been rectified. 

PDB would like to emphasise that all of its fuel pumps are regularly calibrated and that this is an isolated case of technical glitch, which does not affect top-up quantity at all.

We hope the above clarifies the matter and we seek your kind co-operation to refrain from further sharing the false claim. 

We value all feedback received as part of our commitment to extend service excellence to our customers. 

For further enquiries and feedback, please visit our website at www.mymesra.com.my or contact Mesralink at 1 300 88 8181.

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Sehubungan dengan insiden di stesen PETRONAS Simpang Pulai Arah Selatan yang dimuat naik dalam laman sosial media dan WhatsApp, PETRONAS Dagangan Berhad (PDB) ingin menjelaskan bahawa masalah teknikal yang dialami adalah berkaitan dengan kadar kelajuan aliran pam dan bukannya perbezaan dalam kuantiti minyak yang diisi, seperti yang didakwa. 

PDB telah mengambil tindakan segera dan kerja-kerja baik pulih telah dilaksanakan. Pam kini telah beroperasi seperti biasa.

PDB ingin menegaskan bahawa semua pam di stesen kami senantiasa dikalibrasi dan gangguan teknikal ini merupakan kes terpencil yang tidak menjejaskan kuantiti isian sama sekali.

Kami berharap ini memperjelaskan perkara di atas dan kami memohon kerjasama anda untuk tidak terus mengedarkan informasi palsu ini. 

Maklum balas dari anda amat dihargai. Kami sentiasa berusaha untuk memperbaiki mutu perkhidmatan bagi memberikan pengalaman terbaik untuk para pelanggan di semua stesen kami.

Untuk sebarang aduan atau maklumat, hubungi ejen khidmat pelanggan kami di talian hotline 1-300-88-8181 atau email mesralink@petronas.com.my.

https://www.facebook.com/PETRONASBrands/posts/1594233337302226

PETRONAS Dagangan Berhad (PDB)

PDB is the domestic marketing arm of PETRONAS and Malaysia’s leading retailer and marketer of downstream oil and gas products. PDB markets a wide range of high quality liquefied petroleum gas (LPG), petrol, kerosene, NGV and diesel, with branches country wide.

MYMESRA.COM.MY

steadyaku47 comment : 

Why am I not comforted by what Petronas has said? That "the issue was with the rate of dispensing and not dispute of fuel-up quantity as claimed". Why am I still thinking that I have been "fucked"and diddled out of my hard earned cash every time I stop at a Petronas Petrol station to fill up my car with petrol? 

What does Petronas take me for? An Idiot? 

Petronas tells me that "the issue was with the rate of dispensing and not dispute of fuel-up quantity".....well excuse me....this is what I see in the videos being circulated. The motorists finishes pumping petrol into his petrol tank...takes the pump nozzle out of his car petrol tank....no more petrol is seen coming out of the nozzle...and the meter is still clicking away adding a few cents to the final petrol bill. 

Now what has that got to do with "the rate of dispensing?" No more petrol is being pumped into the petrol tank and the meter is still clicking away! That to me is outright fraud! Not an issue of the rate of dispensing .....just plain out right fraud! 

Will I use a Petronas Petrol station when I am next in KL? Not if I can help it! 

End of story.